Browse Common Account and Payment Queries
We built this FAQ around the real things you ask us — not a generic help index. Each answer walks you through an actual process: how to top up via GoPay, what happens when a withdrawal is being verified, or how to switch from the mobile browser to a fresh session on desktop. When you open your DANA or OVO app to
make a deposit, the account number and reference code appear on-screen immediately after you select the deposit tab in the lobby. Confirmation typically follows once your wallet completes the transfer on its end. For anything that needs a closer look — an account query, a payment that hasn't reflected, or access questions in your region — our support team picks up from
the channels listed below. Use this page as a quick-start; if your situation isn't covered here, reach out directly and we'll sort it out.
- DANA
- OVO
- GoPay